Normal dot not updating

For more information, see this blurb from Microsoft, which contains a link to a Microsoft Knowledge Base Article that provides step-by-step instructions on how to fix the problem: Missing autotext, styles, and other customizations in Word 2016?Here is a direct link to the Microsoft Knowledge Base article that details the resolution: Missing customizations in Office Word after an update It appears to be a rather complicated fix, consisting of nearly a dozen steps.I used to be able to add the Auto Text and it would update and stay. Thanks, It sounds as if something is resetting to the default on startup. If not, are you sure you don't have more than one and possibly modified the wrong one? Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. If yes, then the Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents Word from automatically saving changes to the template (which is where toolbar customizations are stored). It sounds a lot more like a startup script resetting Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit."leeper" I have deleted all other references to on my C drive. "garfield-n-odie [MVP]" I got the impression they were there for the Word session but not present when Word was restarted. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit.I used to be able to add the Auto Text and it would update and stay. Note: If is renamed, damaged, or moved, Word automatically creates a new version (which uses the original default settings) the next time that you start Word.

Also, read through all of the steps before starting, and then go slowly!

Most importantly, click on Paragraph (the region highlighted in the screenshot below with a red box) and edit the spacing according to your personal preferences (likely what is displayed in the screenshot below).

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CAUTION: Be sure to exit from Word and Outlook before renaming these templates.

____________________________________________________ [1] From what I’ve read, it sounds as though the update that caused the problem was a Windows 10 update, which suggests that only users running Windows 10 are affected.

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"leeper" The only way I can add to my Auto Text entries is to literally open Normal.dot, add the entry, then save

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